Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our production time.
Due to the high volume of orders especially during a posted Sale or fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted.
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can be difficult to intercept a package that is already in transit.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender. Restocking occurs on all unclaimed and/or returned items at 15% of total order minus shipping.
